We guarantee that our services and products are of the best quality possible. If for any reason you are not completely satisfied, we will make every effort to solve the problem or give you a full refund.
How to Order
- Orders can be made by adding items to your shopping cart on our website
- Orders are also accepted by e-mail, telephone, or fax:
E-mail address: firstname.lastname@example.org
Phone: (301) 490-8878
Fax: (301) 490-4146
- The following information should be included:
- Catalog number and description of product or service
- Quantity of product or service
- Shipping address
- Billing address
- Purchase order number (VISA and MasterCard also accepted)
- Order confirmations are not required. If a phone order is followed by a written confirmation, please mark the page clearly with “confirming order” to avoid duplicate shipment.
Conditions of Sale
- Prices are based on F.O.B. shipping point. Shipping charges will be prepaid and added to the invoice. All prices are quoted in US dollars and subject to change without notice.
- Terms are net 30 days to domestic accounts with approved credit. VISA and MasterCard are also accepted.
Shipping & Delivery
- Domestic orders are generally shipped within 24 hours of acceptance via UPS or FedEx.
- For international orders, we will issue a pro forma invoice which is requested to be prepaid before product will be shipped. The order will generally be shipped within 24 hours upon receiving a purchase order or credit card authorization form via UPS or FedEx.
- Please provide an adequate shipping address to a proper receiver or receiving department. We do not accept P.O. boxes since the items shipped will be in boxes that may be larger than the P.O. box.
- Before returning any item, please call for return authorization.
Limitations and Liability
- All products are for research use only and are not intended for diagnostic or other uses.
- We are not liable for the misuse of products or for any claims not listed in the company literature.
- The liability of using our services or products is limited to refund only.